Wagon Wheels on Location Limited are totally committed to customer service and we undertake to provide the best Production and Facilities Vehicles at cost effective prices and always fit for purpose, here you will find our terms of business which will help you when deciding if we are the best Vehicle facilities partner for you're shooting project.
All of our vehicles are provided on a minimum 10 hours base to base and are charged from the time they leave our base (HP7 0QF) until the time of return to base and any cleaning and repreparation work will be included in the hired rate of the vehicle.
We do not supply any of our vehicles on a self-drive basis and our drivers have the final decision regarding the on-location operation of the vehicle unless full responsibility is taken in writing or by email that any actions resulting in vehicle damage or loss of business incurred will be fully reimbursed by the client or Production Company.
We do not allow any of the following on our vehicles, Smoking is not permitted inside at any time, the use of any illicit or illegal substances will not be tolerated on any of our vehicles at any time, the drinking of alcohol is not allowed unless for the purpose of hospitality and not when a vehicle is in motion, we do not allow pets inside our vehicles at any time, however exceptions will be made for guild dogs, we do not allow prams, push chairs or bicycles inside the vehicles.
We do not carry passengers on any of our vehicles except our location vans..
It must be understood that the misuse of our vehicles such as the attachment of signs, the stacking of equipment against the vehicle, the misuse of electrical sockets or equipment, and the removal of company property or stock from the vehicle without permission, and not returned clean and undamaged will result in a charge being made to Production or client for repair or replacement.
At no time do we carry equipment on our vehicles other than hanging garments, luggage or personal items which are at the discretion of the driver and are at the risk of the owner or Production Company, the carrying of any items are as a personal favour and do not form any part of a business contract with Wagon Wheels on Location Ltd or its sub contracted partners.
All bookings are taken on a pencil basis and must be confirmed no later than 48 hours before the intended date of use, a booking that is confirmed and then released will be subject to a cancellation at 60% of the standard day charged, if a vehicle is not confirmed 48 hours before the intended date of use then the company reserves the right to except a confirmed booking on a first come first served basis, and any special rates will become nil and void.
Whist we endeavour to provide our services at the published prices these may vary from time to time as follows;
The use of sub contracted vehicles, Road Tolls, Parking Expenses or fines, Congestion Charges, Ferries and Out Of Pocket Expenses or Administration fees will be chargeable at cost.
A fuel surcharge may be added in some European countries subject to price variations and LPG availability, this will also apply in remote areas where it is necessary to use bulk delivery services.Waste disposal will be charged where such services are not provided.
All invoices are subject to VAT and are to be paid within 30 days of the date of invoice, the company reserves the right to charge interest on late paid invoices